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Terms & Conditions

Tour Details

Your Lake Taupō cruising adventure takes place aboard our classic catamaran on New Zealand’s largest freshwater lake or other boats/companies we represent.

Passengers must be present at the marina 15 minutes prior to scheduled departure: We will let you know the exact berthing location by email.

Our skippers and crew: will make your trip enjoyable and memorable. Ask if you can take the wheel or just sit back and enjoy the view.

We’re equipped for all conditions: rain or shine, we have you covered.

Photos & Videos: Different skippers often take photographs and videos for use in Social Media and Advertising. Acceptance of these terms and conditions and allowing your photo/video to be taken during the cruise will mean that you agree to the use of those images of yourself being used by Taupo Booking Company for the above purposes. Should you not wish to be included please feel free to let us know before the trip.

Safety Guidelines

All Taupo Booking Company skippers are commercially qualified and are Maritime New Zealand certified. They are certified First Aiders.

Taupo Booking Company vessels are Maritime New Zealand surveyed: All boats are externally audited to ensure systems and operating procedures are of highest standards. There is a documented maintenance program and all gear is maintained regularly.

All boats are fully licenced for sale & supply of alcohol: Any consumption and sale of alcohol is strictly limited to 18 years and over. You may be asked to provide acceptable photographic proof of age. Acceptable forms of ID are: Current Passport, NZ Drivers Licence or HANZ 18+ card. BYO (bring your own) is acceptable. We promote responsible drinking and will not tolerate excess consumption of alcohol or intoxication. If the Skipper considers drinking has gone to excess he may terminate any trip and return to the harbour early without refund. The Taupo Boat Harbour is a liquor ban area at certain times of the day and of the year – this means you are not allowed to consume liquor when you are not on board one of our vessels, and cannot take open liquor off the vessels.

Qualmark has quality assured our operation: Taupo Lake Cruise Kakariki is a Qualmark Gold endorsed visitor activity which meets environmental and social criteria. Our business operates in an ethical, professional and environmentally sustainable way. Other boats have varying levels of accreditation = all boats are Maritime NZ certified.

Listen carefully to the pre-departure safety briefing: Your Captain will give you a safety briefing on board Kakariki before you leave the marina. Pay close attention. These rules are in place for your comfort and ultimate safety, so please abide by them.

Cruising can be adventurous when the wind is up: Your Captain/Crew know the conditions and know how the boat will respond. If asked to do something, please do as requested. At any time if you are not comfortable or feel unsafe please advise your Captain. The cruise can be adjusted so that all passengers have a good time.

Taupo Booking Company will not be responsible for any personal injuries, equipment loss or damage sustained while boarding, off loading or travelling onboard.

All boats skippers reserve the right to withdraw any person who in their opinion is likely to endanger themselves or others. They also reserve the right to cancel the cruise if we become concerned for any reason for your safety or that of any other person.

Children are the Parent/Guardian’s responsibility: Children must be under continuous adult supervision when on board and while the boat is under way. Maximum of three children (under 15 years) per adult cruising on the boat.

Age Restrictions: Our vessels are licenced premises, any minor (under 18 years of age) must be accompanied by a parent or guardian.

Stow your gear: You are welcome to stow bags and personal belongings below in the cabin. Please note, Taupo Lake Cruise Kakariki or the Captain/Crew cannot be held liable for loss or damage to your belongings.

Life jackets: All boats are equipped with life jackets for all persons aboard. It is recommended that they are worn by children during the cruise.

While we are underway: Please keep “one hand for yourself and one for the boat” when moving around the boat. Please try to keep the main cabin entrance clear.

No Smoking: For health and safety, smoking is not permitted on cruises.

Toilets: A marine toilet (called “head” on boats) is located below deck. Please Do Not flush sanitary items or rubbish as will block the system. Use bins provided. If you’re in doubt, ask before use.

Dress for the conditions: Layered clothing works best. There is potential for getting wet, wear suitable shoes and jacket. Hat and sunglasses recommended.

Swimming is an option: During scheduled cruises, or private charters we may stop for a swim if conditions allow. To participate in swimming you must be able to swim competently in open water: The Captain/Crew must be informed of any medical condition that may affect your swimming ability. Children under the age of 15 must be supervised by a parent or guardian at all times. Life jackets are provided when asked for.

The Captain’s word is Law

If weather conditions or other safety or time constraints prevent cruising to a given area or swimming in the lake, don’t argue the point. The captain wants to provide you with the best experience possible and, within reason, cater to your every wish – but they are also ultimately responsible for your safety and the safety of the boat.

Nature and Being Realistic

On the lake, Mother Nature ensures that every trip is different. Each season of the year brings different conditions. Sometimes the cruising is easy, sometimes it rains but whichever way it happens it always works out great.

Minimum Numbers

As is normally the case with group tours, a minimum number of bookings are required in order for a tour to be financially viable and to have a pleasant group atmosphere. In the event that adequate numbers cannot be achieved, it may be necessary to cancel a scheduled departure and to offer the nearest possible alternative date (or a full refund of monies paid).

Booking Confirmation

  • All departures are subject to demand, lake and weather conditions and boat availability. If the conditions on the day dictate you will be transferred to either Barbary or Kakariki.
  • To secure your spot, we recommend you book online through our website.
  • All online bookings will receive a confirmation email.
  • Bookings and Credit Card payments are also accepted over the telephone.



  • All prices are in New Zealand Dollars and inclusive of GST (Goods and Services Tax).
  • Prices are subject to change without notice
  • For online/phone bookings, payment is usually required via Master Card or Visa.
  • Kakariki's payment gateway does not store your credit card details. Payment is processed through our secure Payment Gateway.
  • To secure a Private Charter we require a $200.00 deposit for the boat hire (or as advised), including catering, and payable on receipt of the invoice. Any outstanding balance is payable 21 days prior to cruise departure. If a booking is made within 21 days of the date of charter, the full amount will be due on receipt of invoice.


Cancellation Policy

  • For scheduled cruises: Cancellations by the client with less than 24hours notice will incur the full charge.
  • For Private Charters: Bookings cancelled by the client up to 21 days before departure of the cruise incur no cancellation charges. Cancellations by the client within 21 days and no-show are subject to 100% cancellation charge.
  • To cancel a cruise, clients are to contact Taupo Booking Company by phone and follow-up with an email.
  • Please note, if you do not show for your booking, or you arrive at the boat too late for your scheduled booking the full charge will apply. If your booking was secured with credit card details held in our payment vault, the full cost of the booking will be charged to this credit chard.
  • Note: we will only cancel a trip if we consider it unsafe to travel.
  • Weather cancellations are the Skippers call on the day.

Privacy Policy

Information we collect: We collect personal information from you, including information about your name and contact information, in order to make bookings for our cruises.

How we use it & why: Besides our staff, we only share this information with our booking provider for external processing to make the bookings. We do not share personal information with companies, organisations and individuals outside of Taupo Booking Company



  • We reserve the right to cancel or amend any cruise due to lake or weather conditions, or other circumstances beyond our control. A full refund will be given if it is considered unsafe to travel.
  • Cancellations by the client for a Maori rock carving cruise (not a charter) with more than 24 hours’ notice are entitled to a refund – this will be a full refund if you have booked directly with Sail Barbary, other third-party booking agency’s or websites will have their own refund policy.


We look forward to sharing an amazing cruise with you,

The Taupo Booking Company Team